mata303 CasinoPrivacy Policy and Data Security
This page describes what we collect when you use mata303 and how we keep that data protected, encrypted, and used fairly across our sportsbook, live-dealer games, slots, and esports markets.
We at mata303 take privacy seriously. When you register an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place bets on Liga 1, Piala AFF, blackjack, roulette, or Mobile Legends, we collect data to verify your identity, prevent fraud, settle disputes, and improve our service. We use industry-standard encryption and do not sell your personal data to third parties.
Our privacy commitments are outlined below. If you have questions about how we handle your information, our support team is available via live chat or email. Read this policy thoroughly before using mata303.
What We Collect and How We Use Your Data on mata303
Personal and account information
When you register on mata303, we collect your full name, date of birth, residential address, email, and phone number. We use this information to verify your identity (KYC), prevent fraud, and comply with anti-money-laundering (AML) regulations. We also collect government-issued identification documents (passport, driver's license, or national ID) and proof of address to complete our verification process.
Payment and transaction data
We collect information about your deposits and withdrawals, including payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your mobile banking, local payment, online payment, or e-wallet account details), amount, and timestamp. We do not store your full payment card or wallet credentials; our payment partners handle those securely. We retain transaction records for settlement, dispute resolution, and regulatory compliance.
Gaming and betting activity
We log every bet you place on our sportsbook (football, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile). This includes the amount wagered, the time placed, the odds, the outcome, and any applicable bonuses. We use this data to calculate your tier progression, weekly cashback, and account balance.
Technical and usage data
We collect information about how you access mata303: your IP address, device type, browser, operating system, and pages visited. We use cookies and analytics tools to understand user behaviour, troubleshoot technical issues, and improve platform performance. This data is anonymous and aggregated; we do not track individual users across external websites.
Your Rights and How We Protect Your Information
Third-party data processors
We work with external processors for specific functions. Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks) handle payment processing securely under their own privacy policies. Our game providers (live-dealer studios, slot developers, esports data aggregators) receive minimal information—only what is necessary to deliver games and settle bets. We do not share your personal identity with game providers; they see only your account ID and bet history.
We may disclose your information when required by law (e.g., to law enforcement or regulators) or to prevent fraud or illegal activity. We always require a legal request and provide you notice when possible.
Your data rights on mata303
You have the right to access, correct, or delete your personal data. You can update your account information (address, phone, email) directly in your account settings. For deletion requests, contact our support team; we will remove your data after we complete any outstanding disputes or regulatory holds.
We retain your data for as long as your account is active and for a period after closure to comply with AML and tax regulations. Typically, we retain records for seven years. During holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, deletion requests may process more slowly.
- Personal data
- Name, date of birth, address, email, phone; encrypted and retained for the account lifecycle plus seven years.
- Payment data
- Deposit/withdrawal method and amount; stored securely and shared only with our payment partners.
- Betting activity
- Bets, outcomes, bonuses, tier points, and cashback; used to calculate your account status and promotions.
- Technical data
- IP, device, browser, pages visited; aggregated for analytics; not linked to personal identity.
Cookies and tracking on mata303
We use cookies to remember your login, preferences, and to track site performance. Essential cookies keep you logged in and are required for the platform to function. Analytics cookies help us understand how players use mata303. You can disable non-essential cookies in your browser settings without losing core functionality, though performance may degrade.
International data transfers
Our servers and some partner services may be located outside Indonesia. When your data travels internationally, it remains encrypted. We ensure that all processors meet international data protection standards. Your jurisdiction (whether Jakarta, Surabaya, Bandung, Medan, Semarang, or elsewhere) does not change how we secure your data.
Contact and updates
If you have privacy concerns, contact our support team via live chat, email, or the in-app help section. We respond to privacy inquiries within five business days. We may update this privacy policy from time to time; material changes will be notified to you via email or an in-app notice. Your continued use of mata303 after such notice constitutes acceptance.